Shipping & Delivery

We offer free fully insured delivery on all UK orders over £5,000. Orders below this threshold incur a flat shipping fee.

• Delivery time: 1–3 business days
• Carrier: Royal Mail Special Delivery or dedicated luxury courier
• Signature required: All deliveries require a signature upon receipt
• Saturday delivery: Available on request for urgent orders

We ship worldwide to collectors and clients across the globe. International orders are dispatched via insured tracked courier.

• Delivery time: 3–7 business days depending on destination
• Shipping fee: Calculated at checkout based on destination and item value
• Customs & duties: Import taxes and customs duties may apply and are the responsibility of the recipient
• Restricted destinations: Please contact us if you are unsure whether we can ship to your country

Every piece from Sterling Diamond is presented in our signature luxury packaging — designed to make the unboxing experience as special as the piece itself.

• Signature Sterling Diamond gift box with protective cushioning
• Certificate of authenticity and relevant documentation enclosed
• Outer shipping box is plain and discreet — no branding or indication of contents
• Tamper-evident seal for your security

Every shipment is fully insured from door to door. Whether your order is delivered within the UK or internationally, your purchase is covered for the full retail value against loss, theft, or damage during transit. In the unlikely event of an issue, we handle the claims process on your behalf.

Full tracking is provided for every order. Once dispatched, you will receive:

• A dispatch confirmation email with your tracking number
• Real-time tracking updates via the courier's website
• SMS or email notifications for delivery milestones

You can also contact us at any time for an update on your order status.

Prefer to collect your purchase in person? You are welcome to visit our boutique in the heart of Mayfair.